FAQ

When it comes to the removal of your junk or waste, we understand you may have some concerns about how it all works. Below are some of the more common questions our customers approach us with.

Do You Deliver Bins To My Area?

Click HERE for our service areas

Will The Bin Fit In My Driveway?

Our biggest bin is just under 8 ft wide and our truck is very compact. Most often there is plenty of room. However there are other considerations such as overhead clearance, but don’t worry we will call you to discuss these details.

Can the bin be placed on any surface?

We would love a flat, hard surface like a driveway to place the bin on. Very steep driveways or soft ground should be avoided. If you have a steep driveway or soft surface, give us a call and we will work with you to figure out the bin placement. If you are placing a bin on the street you need to have a permit from your town or city.

Do I need to be home when you deliver the bin?

No, you do not need to be home. We will set up a delivery time with you and drop it off. But if you are around, pop out and say hello!

How do i book a bin?

how do i book a bin?

We have a very easy and convenient booking tool right on our website. You can book within a matter of minutes! Helen will follow up with a phone call to confirm details of your booking. Don’t want to book online, no worries – call Helen and she can book your bin for you.

when do i pay for my bin rental?

We offer a very easy and convenient online booking tool. During the online booking process you will pay for the bin rental as well as the minimum 1 tonne dumping fee. You will be invoiced later for any extra dumping fees that occur.

how much are dumping fees?

There is a minimum 1 tonne (2200 lbs) charge of $110.00 + HST . If you have more than 1 tonne, the extra weight is charged pro-rated to the exact amount.

don't see your question?

Don’t fret. Contact us and we will be happy to assist you with any further questions.

how long can i keep my bin rental?

Your bin rental is for up to 7 days. If you are done with your bin before the 7 days give us a call and we will pick it up! If you are not done, give us a call to keep the bin for up to 7 additional days. The additional fee is $10.00/day.

what is the longest i can keep the bin?

The rental period is up to 7 days. You can keep the bin for additional time at $10/day. You can also pre-order additional weeks when you book your bin at a discounted rate of $50/week.

What if I need to cancel or change my rental booking?

You can cancel or change your rental booking up to 24 hours ahead of your booking date with no charge. Please call us to let us know. Thanks!

do i have to book online?

No, you don’t. Helen or Brent would be happy to hear from you to book your bin rental.

What's discussed in the follow up phone call?

After you book online Helen will call to confirm details. Some of the details will be setting up a delivery time for bin drop off, confirming materials being disposed off, discussing driveway suitability and desired placement for drop off (i.e slope of driveway, clear of overhead wires, driveway clear of debris).

what materials are not allowed in the bin?

Please don’t place any of the following in the bin - Liquids of any kind, Asbestos, Tires, Refrigerant based appliances (includes refrigerators, freezers, air conditioners, dehumidifiers), Food Waste, Empty paint / oil cans , Propane tanks, Household (curbside) waste, Fluorescent Lightbulbs, Chemicals, Dead Animals, or Medical Waste.

do bins have any capacity restrictions?

Yes they do. The weight capacity of the bins is 3 tonnes (6600 lbs). Please do not over fill the bins. All material has to fit below the top edge of the bin.

Let's Get Started!

We can help to properly dispose of your junk or waste. Click the order online button to book your bin rental or click the contact us button to see the various ways you can reach us!